
The holidays are behind us, and it’s time to dive back into work. But as marketers, the big question is: what’s next? Here are five trends likely to shape consumer behavior and marketing strategies in the coming year:
Consumers Want Financial Relief
Economic stress has led people to shift their spending habits. Many shoppers are choosing lower-priced options, delaying big purchases, and cutting back on non-essential items. These adjustments have worked for them, resulting in a 28% decline in overall brand loyalty. Moving forward, consumers will gravitate toward brands that emphasize value and affordability.
Loyalty Programs Will Gain Popularity
While overall brand loyalty may be declining, participation in loyalty programs is expected to grow. Why? Shoppers who engage with these programs feel they’re receiving something meaningful in return, whether that’s discounts, rewards, or exclusive perks. To succeed, businesses will need to offer loyalty programs that genuinely benefit the consumer and make them feel valued.
Social Media Usage Will Keep Growing
Despite facing criticism, social media is set to see a significant increase in use. Platforms are evolving into spaces where entertainment, shopping, and interaction seamlessly blend. People are using these spaces to make purchasing decisions and engage with brands. To stay relevant, marketers should focus on creating content that entertains, informs, and connects with audiences.
Balancing Personalization and Privacy
Today’s consumers expect personalized experiences but are also more concerned about protecting their privacy. This dual demand is shaping how brands use technology to communicate with their audience. Success will depend on finding the balance—offering tailored interactions while being transparent about data use.
Exhaustion with Constant Trends
The fast-paced cycle of social media trends, from influencer rises to rapid declines, is wearing people out. Many are choosing to step back, with roughly 60% expected to disengage from these constant shifts. This fatigue calls for a shift in strategy, emphasizing more meaningful, lasting connections over fleeting fads.
What’s the Next Step?
As these trends emerge, businesses need to focus on targeting specific audiences like gamers, health-conscious individuals, and privacy-focused consumers. By using data wisely, marketers can create tailored email campaigns and messaging that build trust, loyalty, and long-term engagement.
As we look ahead to 2025, staying adaptable and tuned into these changes will be key to thriving in the ever-evolving marketing landscape. Are you ready to make the shift?
Cate Bender, the author, is Project Coordinator of Marketing Keys